Green Filing Application
| State | Prod | Stage | Processing |
|---|---|---|---|
| California | PROD | STAGE | Check Processing Filings |
| Georgia | PROD | STAGE | Check Processing Filings |
| Illinois | PROD | STAGE | Check Processing Filings |
| Indiana | PROD | STAGE | Check Processing Filings |
| Maryland | PROD | STAGE | Check Processing Filings |
| Nevada | PROD | STAGE | Check Processing Filings |
| Texas | PROD | STAGE | Check Processing Filings |
| Utah | PROD | STAGE | Check Processing Filings |
| Virginia | PROD | STAGE | Check Processing Filings |
Tyler Courts (Odyssey)
| State | Odyssey | Production | Stage | Clerk Review |
|---|---|---|---|---|
| California | Main Site | eFileCA Prod | eFileCA Stage | eFileCA Review |
| Georgia | Main Site | eFileGA Prod | eFileGA Stage | eFileGA Review |
| Illinois | — | eFileIL Prod | eFileIL Stage | eFileIL Review |
| Indiana | — | eFileIN Prod | eFileIN Stage | eFileIN Review |
| Maryland | — | eFileMD Prod | eFileMD Stage | eFileMD Review |
| Nevada | — | eFileNV Prod | eFileNV Stage | eFileNV Review |
| Texas | Main Site | eFileTX Prod | eFileTX Stage | eFileTX Review |
| Virginia | Main Site | eFileVA Prod | eFileVA Stage | eFileVA Review |
California Courts
| Location | EFM | JTI EFSP | Case Search | FAQs & Rules |
|---|---|---|---|---|
| Alameda | Journal | PROD | STAGE | Case Search | FAQs |
| Alameda (Criminal/Juvenile) | Tyler | — | Case Search | FAQs |
| Alpine | — | — | — | — |
| Amador | Journal | PROD | Case Search | FAQs |
| Butte | Tyler | — | Case Search | Local Rules |
| Calaveras | Tyler | — | Case Search | — |
| Colusa | Tyler | — | Case Search | FAQs |
| Contra Costa | Tyler | — | Case Search | Local Rules | FAQs |
| Del Norte | — | — | — | — |
| El Dorado | Journal | PROD | Case Search | FAQs |
| Fresno | Journal | PROD | Case Search | FAQs |
| Glenn | — | — | — | — |
| Humboldt | — | — | — | — |
| Imperial | Journal | PROD | STAGE | Case Search | — |
| Inyo | Journal | PROD | — | FAQs |
| Kern | Journal | PROD | Case Search | General Information |
| Kings | Journal | PROD | Case Search | — |
| Lake | Journal | PROD | Case Search | FAQs |
| Lassen | — | — | — | — |
| Los Angeles (Civil/Appellate) | Journal | PROD | STAGE | Case Search | Locator | FAQs | SC FAQs |
| Los Angeles (Family/Probate) | Tyler | — | Case Search | Family | Probate |
| Madera | Journal | PROD | Case Search | FAQs |
| Marin | Journal | PROD | Case Search | FAQs |
| Mariposa | Tyler | — | Case Search | — |
| Mendocino | Tyler | — | Case Search | FAQs |
| Merced | Tyler | — | Case Search | Local Rules |
| Modoc | — | — | — | — |
| Mono | Journal | PROD | — | FAQs |
| Monterey | Journal | PROD | Case Search | — |
| Napa | Tyler | — | Case Search | — |
| Nevada | Journal | PROD | Case Search | Document Exemptions List |
| Orange (Civil/Probate) | One Legal | — | Case Search | FAQs |
| Orange (Family) | Tyler | — | Case Search | FAQs | Exemptions |
| Placer | Journal | PROD | STAGE | Case Search | General FAQs | Civil FAQs | Family FAQs |
| Plumas | — | — | — | — |
| Riverside (Civil) | Journal | PROD | STAGE | Case Search | Order | FAQs |
| Sacramento | Journal | PROD | STAGE | Case Search | FAQs | Docs |
| San Benito | Journal | PROD | Case Search | FAQs |
| San Bernardino | Tyler | — | Case Search | Probate FAQs |
| San Diego | Tyler | — | Case Search | Civil | Exemptions |
| San Francisco | — | — | — | — |
| San Joaquin | — | — | — | — |
| San Luis Obispo | Tyler | — | — | — |
| San Mateo | Tyler | — | Case Search | FAQs |
| Santa Barbara | Tyler | — | Case Search | FAQs |
| Santa Clara | Tyler | — | Case Search | FAQs |
| Santa Cruz | Tyler | — | Case Search | FAQs |
| Shasta | — | — | — | — |
| Sierra | — | — | — | — |
| Solano | Journal | PROD | Case Search | FAQs | FAQs (PDF) |
| Sonoma | Tyler | — | Case Search | FAQs |
| Stanislaus | Tyler | — | Case Search | FAQs | Civil FAQs |
| Sutter | Tyler | — | Case Search | FAQs |
| Tehama | Tyler | — | — | FAQs |
| Trinity | — | — | — | — |
| Tulare | Journal | PROD | Case Search | Basic FAQs | General FAQs |
| Tuolumne | — | — | — | — |
| Ventura | Journal | PROD | Case Search | AO 24.04 | FAQs |
| Yolo | Tyler | — | Case Search | — |
| Yuba | Tyler | — | Case Search | FAQs |
Utah Courts
General Information
Internal Support
Reference
Help Sites
Support Cheat Sheet
During Business Hours
- Your computer should be your primary means of communication. Being mobile for short periods is ok, but most of your day should be on your computer.
- Everyone is to be available to answer calls as they come in and quickly reply to voicemails assigned to you in Intercom.
- Everyone is to login to Slack and monitor it so that you are readily able to answer and ask questions. We should not be logging in only when we need something.
- Everyone is to communicate via Slack in the Team channel when you arrive to your shift, leave, and when taking lunch breaks.
Intercom Chat & Email
- Begin all chats with a greeting. Use phrases like "Hi George" or "Good Afternoon" before responding to questions. You can create personal macros in Intercom to relay opening messages.
- Strive to respond to chats within 30 seconds. Although difficult during rush hours, on average this should be achievable for the majority of the day.
- If unable to answer immediately, notify the chatter: "Please give me a few minutes to research this issue" or "Sorry for the delay, I am still looking into your issue." Do not leave them hanging without updates.
- When concluding a chat, send a closing sign-off: "Is there anything else I can help you with?" and "Have a good day."
- Email: When replying to emails, greet the customer at the beginning.
- Voicemail: Call the user back as quickly as possible. Leave Intercom notes confirming whether you've initiated contact.
Individual Accounts / Self Represented Litigants / Pro-se Litigants
- An Individual account does not imply the user is a Self Represented Litigant or Pro-se; never assume they are.
- Do not immediately block Self Represented Litigants or Pro-ses. Listen to their inquiry and determine if it is a technical or legal issue. If technical, assist them. If legal, explain that we cannot provide legal advice.
- Some legal areas we cannot assist with:
- What documents are required
- How to complete legal documents
- What document type to select
- Court procedures